Many people think getting a commission wig is a troublesome process. However, as long as you follow our pace, the entire process is as easy as chatting with a friend.
Considering the delicate crafting process and the time required for international shipping, you simply need to contact us 2-3 months in advance with your character pictures and detailed requirements to get a quote and production schedule. Leave all the remaining tedious work to us! From pre-sales evaluation, one-on-one confirmation of head circumference and hair color, and real-time updates on production progress, to the safe packaging and shipping after the final product is confirmed, we will escort you throughout the entire journey. You just need to wait for your package with peace of mind and get ready for a stunning appearance!
If you want a clear understanding of how a beautiful commission wig is born at Koollia, and indeed need an exquisite wig tailored specifically for you, please take a look at the process below.
I. Pre-Sales Stage: Tell us all your ideas, and leave the rest to us
The first step is very relaxed. You just need to visualize the commission wig you want and share your ideas with us. Because the delicate nature of a commission wig requires multiple detailed communications, combined with international shipping times, we recommend contacting us 2-3 months in advance for your commission wig.
(Contact us: support@koollia.com)
What you need to provide:
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Character Name and Pictures: Tell us which character you plan to cosplay (anime, games, or movies are all fine), and send us several high-definition pictures from different angles for reference (preferably front, side, and back).
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Various detailed requirements: For example, if you want the hair a bit longer, the ahoge (cowlick) to stand up more, gradient colors at the hair ends, or a special anti-gravity style, you can tell us all at once.
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Expected delivery date: What date is your comic convention or expected usage day? Let us know so we can help arrange the production schedule in advance.
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Country and budget: Tell us your location and your budget range, and we will try our best to provide the best plan within your budget.
What we will do: After receiving this information, we will conduct a comprehensive evaluation and provide you with a clear quote and production schedule. If it works for you, we can get ready to start!
The template for submitting a commission wig request is below. You can copy this template directly and send it to our email:
New Styling Request (Koollia)
II. Mid-Sales Stage: Keep in touch and witness the birth of the wig together
After the deposit is paid and the order is placed, our cooperation officially begins. At this stage, two things are highly important:
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Confirming hair color and head circumference data: To ensure the wig looks great and fits perfectly, we will carefully double-check the hair color with you. Due to differences in camera equipment, lighting, and screens, there might be slight variations between the pictures and the actual wig you receive. However, we will use various methods (such as indoor and outdoor spotlighting, multi-angle shots, iPhone video recordings, etc.) to ensure color authenticity, striving to match the wig color as closely as possible to your expectations. Furthermore, we will send you a guide to help you accurately measure your head circumference. This step is crucial—accurate measurements guarantee a comfortable fit!
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Synchronizing production progress: Shortly after the data is confirmed, we will officially start preparing materials and begin crafting. Because certain details inevitably require multiple verifications during the wig-making process, please ensure your contact methods remain open to avoid delays. For complex characters (e.g., anti-gravity wigs involving skeletons, airbrushing, or spliced hair colors), we will send you photos or videos every 1-2 days once production starts, showing you the semi-finished product. This way, you will always know what stage your wig is at and whether it meets your expectations.
III. After-Sales Stage: Final confirmation, wait for the package with peace of mind
Once the wig is completed, we reach the finishing and shipping stage, where we remain just as meticulous.
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Final Confirmation: We will showcase the finished product to you from all angles. Review it carefully, confirm if there are any areas needing modification, and verify your shipping address with us.
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Packaging and Shipping: Once both the finished product and address are confirmed, we will securely and appropriately pack the wig, and then ship it out.
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Sending the Tracking Number: Within 3 to 5 business days after shipping, we will send the courier's Tracking Number to your email, allowing you to track your package's location at any time.
Tip: If you have any other questions after receiving the wig, or if you don't know how to wear, maintain, or store it, feel free to contact us anytime! Our after-sales service is always available and will take full responsibility for you to the very end.
FAQ: Common Questions About Commission Wigs
Q1: What should I do if my commission wig is damaged during transit?
If you discover your wig is damaged or loose upon receiving it, please record a complete unboxing video before opening it (from opening the package to completely taking out and displaying the wig). Promptly inform us of the situation, and we will provide corresponding remedial measures or a return/exchange.
Q2: How should I store my commission wig after receiving it?
For standard short-style character commission wigs, simply place them on the mannequin head and inside the box included in your package. For long or anti-gravity wigs, it is highly recommended to use a mannequin head and a stand to display it fully, covering it with a layer of plastic film for dust protection.
Q3: Is there a way for me to receive my commission wig faster?
Of course! In addition to standard economical international shipping, we also offer expedited delivery services for the US region. However, extra expedited shipping fees will be calculated based on the size and weight of the wig. If you wish to upgrade to expedited shipping for faster delivery before the wig is shipped, you can contact us at any time.
