How to commission style wig?

CUSTOM PROCESS (8 STEPS)

Step 1｜Consultation
Provide character name, reference images (front/side/back), length, style & desired delivery date.

Step 2｜Quotation
Custom quote provided after assessing complexity, materials, labor & logistics.

Step 3｜Order Confirmation
► CRITICAL STEP! Submit head measurement video & multi-dimension data per our guidelines
► Production cannot proceed without complete data
► You bear full responsibility for unwearable wigs due to measurement errors (Policy #4)

Step 4｜Color & Accessories
► Color variations may occur (display differences)
► Accessories require additional payment

Step 5｜Production Starts
NO REFUNDS after this point
► Progress may be shared on social media; contact us for real-time updates

Step 6｜Review & Adjustments
Preview images provided for free minor adjustments (e.g., bangs/temple shaping)

Step 7｜Final Address Confirmation
► Ensure address is valid for 60 days and complete (especially internationally):
Must include full door number, phone number. NO PO Boxes/shortened forms!
► You assume all costs  from failed delivery due to address errors (Policy #4)

Step 8｜Shipping & Tracking
► Tracking number provided within 3-5 business days. You will receive an email from the logistics company, and you can also track the progress on this website:https://www.17track.net/en
► International shipping requires 4-6 weeks (delays possible during peak seasons)
Need rush service? Contact us BEFORE ordering for availability & fees

 

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SPECIAL NOTES FOR CUSTOM WIGS

Handmade Nature
Each wig is handcrafted; slight glue traces/hair gel melting may occur. Not recommended for perfectionists.

Originality Protection
Do NOT request copies of others' work. Credit reference images. We create original designs in Koollia's style.

Revision Limits
► NO major revisions (style/structure) after production starts – repurchase required
► Free pre-shipment tweaks cover minor details only (excludes glitter/spray/accessories)