How to commission style wig?
CUSTOM PROCESS (8 STEPS)
Step 1|Consultation
Provide character name, reference images (front/side/back), length, style & desired delivery date.
Step 2|Quotation
Custom quote provided after assessing complexity, materials, labor & logistics.
Step 3|Order Confirmation
► CRITICAL STEP! Submit head measurement video & multi-dimension data per our guidelines
► Production cannot proceed without complete data
► You bear full responsibility for unwearable wigs due to measurement errors (Policy #4)
Step 4|Color & Accessories
► Color variations may occur (display differences)
► Accessories require additional payment
Step 5|Production Starts
NO REFUNDS after this point
► Progress may be shared on social media; contact us for real-time updates
Step 6|Review & Adjustments
Preview images provided for free minor adjustments (e.g., bangs/temple shaping)
Step 7|Final Address Confirmation
► Ensure address is valid for 60 days and complete (especially internationally):
Must include full door number, phone number. NO PO Boxes/shortened forms!
► You assume all costs from failed delivery due to address errors (Policy #4)
Step 8|Shipping & Tracking
► Tracking number provided within 3-5 business days. You will receive an email from the logistics company, and you can also track the progress on this website:https://www.17track.net/en
► International shipping requires 4-6 weeks (delays possible during peak seasons)
Need rush service? Contact us BEFORE ordering for availability & fees
SPECIAL NOTES FOR CUSTOM WIGS
Handmade Nature
Each wig is handcrafted; slight glue traces/hair gel melting may occur. Not recommended for perfectionists.
Originality Protection
Do NOT request copies of others' work. Credit reference images. We create original designs in Koollia's style.
Revision Limits
► NO major revisions (style/structure) after production starts – repurchase required
► Free pre-shipment tweaks cover minor details only (excludes glitter/spray/accessories)
If you want a customized wig, please contact us to communicate your needs!